@book{13115,
	author = {Locker, Kitty O.},
	title = {Business communication : building critical skills / Kitty O.Locker, Stephen Kyo Kaczmarek.},
	publisher = {Boston, Mass.: McGraw-Hill, c2007.},
	address = {Boston, Mass. : Mcgraw-Hill, C2007.},
	edition = {3rd ed.}
}