@book{13109,
	author = {Taylor, Shirley.},
	title = {Communication for business : a practical approach / Shirley Taylor.},
	publisher = {Harlow, England ; New York : Pearson Longman, 2005.},
	address = {Harlow, England ; New York : Pearson Longman, 2005.},
	edition = {4th ed.}
}