TY  - BOOK
AU  - Locker, Kitty O. 
TI  - Business communication : building critical skills / Kitty O. Locker, Stephen Kyo Kaczmarek
SN  - 9780071280243
U1  - 651.7 LOC 
CY  - Boston, Mass. : McGraw-Hill Irwin, c2009. 
KW  - Business communication
ER  -