Futrell, Charles. ABC's of relationship selling / Charles M. Futrell.- 7th ed. - 7e - Boston, Mass. : McGraw-Hill, c2003. - xix, 470 p. : ill., map ; 26 cm. ISBN: 0071195165 (International ed.) Subjects--Topical Terms: Selling. Dewey Class. No.: 658.85 FUT