Schiffman, Stephan. <br/><br/>
Cold calling techniques (that really work!) / Stephan Schiffman.- 5th ed 

 - 5e 
 - Avon, Mass. : Adams Media, c2002. 
 - 148 p. ; 20 cm. 
<br/><br/><label>ISBN: </label>1580628567 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Telephone selling.   Telemarketing.
<br/><br/><label>Dewey Class. No.: </label>658.85 SCH