Clark, Moira.  <br/><br/>
Business success through service excellence / Moira Clark and Susan Baker.  

 - Oxford ; Burlington, MA : Elsevier Butterworth-Heinemann, 2004. 
 - 199 p. : ill. 
<br/><br/><label>ISBN: </label>0750660856  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services. 
<br/><br/><label>Dewey Class. No.: </label>658.812 CLA