EDVARDSSON, BO / THOMASSON,BERTIL / OVRETVEIT,JOHN <br/><br/>
QUALITY OF SERVICE : MAKING IT REALLY WORK 

 - MCGRAW-HILL 
<br/><br/><label>ISBN: </label>77079493 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER SERVICES-MANAGEMENT
<br/><br/><label>Dewey Class. No.: </label>658.812 EDV