00743nam a2200181Ia 45000010006000000050017000060080041000230200015000640820014000791000035000932450099001282500007002272600057002343000044002916500104003359990017004399520105004561034020261006004242.0120911s9999    xx            000 0 und d  a0130950122  a658.8 LOV  aLovelock, Christopher H.92308  aPrinciples of service marketing and management / Christopher Lovelock, Lauren Wright.- 2nd ed.  a2e  aUpper Saddle River, N.J. : Pearson Education, c2002.  axix, 436 p. : ill. (some col.) ; 26 cm.  aService industries--United States--Marketing. Service industries--United States--Management.910880  c10340d10340  00104070aNUbNUd2012-09-11l2o658.8 LOVp12301r2015-10-15 00:00:00s2015-09-15w2012-09-11yOS