TY  - BOOK
AU  - KESSLER,SHEILA
TI  - TOTAL QUALITY SERVICE : A SIMPLIFIE APPROACH TO USING THE BALDRIGE AWARD CRITERIA
SN  - 0873893360
U1  - 658.812 KES 
CY  - ASQC QUALITY PRESS
KW  - TOTAL QUALITY MANAGEMENT
ER  -