The Apple experience : the secrets of delivering insanely great customer service / by Carmine Gallo.
By: Gallo, Carmine.
Material type:
BookPublisher: New York : McGraw-Hill, c2012Edition: 1st ed.Description: 234 p. : ill. ; 24 cm.ISBN: 9780071793209 (alk. paper); 0071793208 (alk. paper).Subject(s): Customer services | Consumer satisfaction | Creative thinkingDDC classification: r 658 GAL | Item type | Current location | Collection | Call number | Status | Date due | Barcode | Item holds |
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Reference
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Nilai International School Reference | Non-fiction | r 658 GAL (Browse shelf) | Available | 1004796 |
Browsing Nilai International School Shelves , Shelving location: Reference , Collection code: Non-fiction Close shelf browser
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| r 623 BUD The ultimate encyclopedia of knots & ropework / | r 629.4 BIZ Space 50 / | r 636.8 BUC Cats / | r 658 GAL The Apple experience : | r 668.725 LIP The LEGO ideas book : you can build anything! / | r 669 UFF Factory design / | r 681 WIL The illustrated directory of watches: |
Introduction: enriching lives -- Inspiring your internal customer -- Dream bigger -- Hire for smiles -- Cultivate fearless employees -- Build trust -- Foster a feedback loop -- Develop multitaskers -- Empower your team -- Serving your external customer -- Follow Apple's 5 steps of service -- Reset your customer's internal clock -- Sell the benefit -- Unleash your customer's inner genius -- Create wow moments -- Rehearse the script -- Deliver a consistent experience -- Setting the stage -- Eliminate the clutter -- Pay attention to design details -- Design multisensory moments -- Conclusion: the soul of Apple.
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