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Services management : the new paradigm in hospitality / Jay Kandampully.

By: Kandampully, Jay.

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BookPublisher: Frenchs Forest, NSW : Hospitality Press, 2002. Description: xii, 380 p. : ill. ; 25 cm.ISBN: 9781862505094.Subject(s): Hospitality industry--Management Tourism--Management Leisure industry--ManagementDDC classification: 647.940685 KAN

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Item type	Current location	Call number	Status	Date due	Barcode	Item holds
Open Shelf Books	Nilai University Library	647.940685 KAN (Browse shelf)	Available		18297

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Previous	647.940683 WOO 2006 Managing hospitality human resources / Robert H. Woods.	647.940684 KOH Accident prevention for hotels, motels, and restaurants	647.940684 SPO Spotlight on security for lodging [DVD] / American Hotel & Lodging Educational Institute.	647.940685 KAN Services management : the new paradigm in hospitality / Jay Kandampully.	647.940685 SER Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors.	647.940685 SER Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors.	647.940685 SER Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors.	Next

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