Service operations management : improving service delivery / Robert Johnston and Graham Clark.
By: Johnston, Robert.
Material type: BookPublisher: Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008. Edition: 3rd ed.Description: xvi, 533 p. : ill. ; 25 cm.ISBN: 9781405847322.Subject(s): Service industries --ManagementDDC classification: 658 JOHItem type | Current location | Call number | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|
Open Shelf Books | Nilai University Library | 658 JOH (Browse shelf) | Available | 18186 |
Total holds: 0
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