Human resources management in the hospitality industry / David K. Hayes, Jack D. Ninemeier.
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TextPublication details: Hoboken, NJ : John Wiley & Sons, Inc., c[2015]Edition: 2nd edDescription: xii, 298 p. : ill. ; 28 cmISBN: - 9781118988503 (hardback)
- 338.47910683 HAY 2015
- TX911.3.P4 H39 2015
- BUS081000
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Nilai University Library General stacks | 338.47910683 HAY 2015 (Browse shelf(Opens below)) | Available | 1000022809 |
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Includes bibliographical references and index.
"Today's hospitality professional must be an expert at managing many functions. In every segment of the hospitality industry, recruiting, selecting, orienting, training, and retaining outstanding staff members are always challenging tasks, but every manager must master them. Hospitality managers now need to be familiar with rising labor costs, increasing competition for quality staff, changing employees' attitudes, evolving guest expectations and a proliferation of new laws that impact human resources policies and activities. "--
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