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Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors.

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TextPublication details: New York : Haworth Hospitality Press, 2001.Description: xvii, 339 p: ill; 22 cmISBN:

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Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	Open Shelf Books	Nilai University Library				647.940685 SER (Browse shelf(Opens below))					Available			13391

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