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TOTAL QUALITY SERVICE : A SIMPLIFIE APPROACH TO USING THE BALDRIGE AWARD CRITERIA

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Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	Open Shelf Books	Nilai University Library				658.812 KES (Browse shelf(Opens below))					Available			1534

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