Effective user support : how to manage the IT helpdesk / Noel Bruton. (Record no. 581)

000 -LEADER
fixed length control field 00526nam a2200157Ia 4500
001 - CONTROL NUMBER
control field 581
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20261006003449.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 120911s9999 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0077079531
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 004.0888 BRU
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Bruton, Noel
9 (RLIN) 1042
245 ## - TITLE STATEMENT
Title Effective user support : how to manage the IT helpdesk / Noel Bruton.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. London ; New York : McGraw-Hill, c1995.
300 ## - PHYSICAL DESCRIPTION
Extent xvi, 220p. : ill. ; 25 cm.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Information technology -- Management. Customer services -- Management.
9 (RLIN) 1043
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Date acquired Total checkouts Full call number Barcode Date last seen Price effective from Koha item type
        Nilai University Library Nilai University Library 09/11/2012   004.0888 BRU 56 09/11/2012 09/11/2012 Open Shelf Books