Service operations management: improving service delivery / Robert Johnston and Graham Clark - 2nded (Record no. 16607)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00522nam a2200157Ia 4500 |
| 001 - CONTROL NUMBER | |
| control field | 16607 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20261006004758.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 120911s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0273683675/9780273683674 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658JOH |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Johnston,Robert |
| 9 (RLIN) | 14979 |
| 245 ## - TITLE STATEMENT | |
| Title | Service operations management: improving service delivery / Robert Johnston and Graham Clark - 2nded |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Harlow,England;NewYork:FT/PrenticeHall,2005 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xix,496p:ill;25cm |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Serviceindustries--Management |
| 9 (RLIN) | 15635 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Total checkouts | Full call number | Barcode | Date last seen | Date last checked out | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Nilai University Library | Nilai University Library | 09/11/2012 | 1 | 658JOH | 15247 | 04/27/2016 | 01/11/2016 | 09/11/2012 | Open Shelf Books |