Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors. (Record no. 16233)

000 -LEADER
fixed length control field 00557nam a2200145Ia 4500
001 - CONTROL NUMBER
control field 16233
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20261006004739.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 120911s9999 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0789011417
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 647.940685 SER
245 ## - TITLE STATEMENT
Title Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York : Haworth Hospitality Press, 2001.
300 ## - PHYSICAL DESCRIPTION
Extent xvii, 339 p: ill; 22 cm.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Hospitality industry--Management Tourism--Management Leisure industry--Management
9 (RLIN) 15562
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Date acquired Total checkouts Full call number Barcode Date last seen Price effective from Koha item type
        Nilai University Library Nilai University Library 09/11/2012   647.940685 SER 13390 09/11/2012 09/11/2012 Open Shelf Books