Customer service : a practical approach / Elaine KHarris- 4th ed. (Record no. 14994)

000 -LEADER
fixed length control field 00486nam a2200157Ia 4500
001 - CONTROL NUMBER
control field 14994
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20261006004638.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 120911s9999 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0131989375
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812 HAR
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Harris, Elaine K.
9 (RLIN) 15069
245 ## - TITLE STATEMENT
Title Customer service : a practical approach / Elaine KHarris- 4th ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Upper Saddle River, N.J: Pearson Prentice Hall, c2007.
300 ## - PHYSICAL DESCRIPTION
Extent xvii, 169 p: ill; 26 cm.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services.
9 (RLIN) 7134
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Date acquired Total checkouts Total renewals Full call number Barcode Date last seen Date last checked out Price effective from Koha item type
        Nilai University Library Nilai University Library 09/11/2012 3 2 658.812 HAR 14745 04/20/2017 03/09/2017 09/11/2012 Open Shelf Books