Kash, Rick.
How companies win : profiting from demand-driven business models no matter what business you're in / Rick Kash, David Calhoun. - New York : HarperBusiness, c2010. - x, 256 p. : ill. ; 24 cm.
9780062000453
Success in business.
Customer services--Management.
Consumer satisfaction.
Customer relations.
Organizational change.
658.4012 / KAS 2010
How companies win : profiting from demand-driven business models no matter what business you're in / Rick Kash, David Calhoun. - New York : HarperBusiness, c2010. - x, 256 p. : ill. ; 24 cm.
9780062000453
Success in business.
Customer services--Management.
Consumer satisfaction.
Customer relations.
Organizational change.
658.4012 / KAS 2010