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Johnston,Robert

Service operations management: improving service delivery / Robert Johnston and Graham Clark - 2nded - Harlow,England;NewYork:FT/PrenticeHall,2005 - xix,496p:ill;25cm

ISBN: 0273683675/9780273683674

Subjects--Topical Terms:
Serviceindustries--Management

Dewey Class. No.: 658JOH

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