Johnston, Robert
Service operations management : improving service delivery / Robert Johnston and Graham Clark. - 3rd ed. - Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008. - xvi, 533 p. : ill. ; 25 cm.
9781405847322
Service industries --Management.
659 JOH
Service operations management : improving service delivery / Robert Johnston and Graham Clark. - 3rd ed. - Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008. - xvi, 533 p. : ill. ; 25 cm.
9781405847322
Service industries --Management.
659 JOH