Goetsch, David L.

Understanding and implementing ISO 9000:2000 / David L. Goetsch, Stanley B. Davis. - 2nd ed. - Upper Saddle River, NJ : Prentice Hall, 2002. Upper Saddle River, NJ : Prentice Hall, 2002. - x, 368 p. : ill. ; 24 cm.

013041106X


Total quality management.