Human resources management in the hospitality industry / David K. Hayes, Jack D. Ninemeier.

By: Contributor(s): Material type: TextPublication details: Hoboken, NJ : John Wiley & Sons, Inc., c[2015]Edition: 2nd edDescription: xii, 298 p. : ill. ; 28 cmISBN:
  • 9781118988503 (hardback)
Subject(s): Additional physical formats: Online version:: Human resources management in the hospitality industryDDC classification:
  • 338.47910683 HAY 2015
LOC classification:
  • TX911.3.P4 H39 2015
Other classification:
  • BUS081000
Online resources:
Summary: "Today's hospitality professional must be an expert at managing many functions. In every segment of the hospitality industry, recruiting, selecting, orienting, training, and retaining outstanding staff members are always challenging tasks, but every manager must master them. Hospitality managers now need to be familiar with rising labor costs, increasing competition for quality staff, changing employees' attitudes, evolving guest expectations and a proliferation of new laws that impact human resources policies and activities. "--
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Cover image Item type Current library Home library Collection Shelving location Call number Materials specified Vol info URL Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Open Shelf Books Nilai University Library General stacks 338.47910683 HAY 2015 (Browse shelf) Available 1000022809

Includes bibliographical references and index.

"Today's hospitality professional must be an expert at managing many functions. In every segment of the hospitality industry, recruiting, selecting, orienting, training, and retaining outstanding staff members are always challenging tasks, but every manager must master them. Hospitality managers now need to be familiar with rising labor costs, increasing competition for quality staff, changing employees' attitudes, evolving guest expectations and a proliferation of new laws that impact human resources policies and activities. "--

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