Service operations management: improving service delivery / Robert Johnston and Graham Clark - 2nded
Material type:
TextPublication details: Harlow,England;NewYork:Ft/PrenticeHall,2005Description: xix,496p:ill;25cmISBN: - 0273683675
- 658JOH
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Red Spot Books
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Nilai University Library | 658JOH (Browse shelf(Opens below)) | Available | 15122 |
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